Comments on: Blockbuster Total Access experiencing major issues

By: Wesley Novack

Wesley Novack — Fri, 09 Mar 2007 19:50:26 +0000

Thanks Cindi, I hope to see you on DVDRentalForum.com ! UPDATE: You can now discuss Blockbuster Total Access problems at DVDRentalForum.com. Take a quick moment to register and start discussing Blockbuster Total Access with other members today!

By: Cindi

Cindi — Fri, 09 Mar 2007 17:13:25 +0000

Thanks again Wesley for allowing all of us to vent. It looks like Blockbuster Online, for now, has started sending movies out to their Total Access customers. I still believe that it’s a matter of time before they start playing the same old games. I noticed just an hour ago that they had sent me a THIRD movie from my queue instead of the one month free extension that I was promised. I am on the 2 out at a time plan. My next bill date is Mar. 14 and have only received 2 movies since Feb 14! I guess they think that sending me one extra movie before my next bill will make me a happy customer.

By: Wesley Novack

Wesley Novack — Fri, 09 Mar 2007 04:38:51 +0000

I’ve setup a domain and forum for discussing Blockbuster Total Access and other DVD Rental services! http://dvdrentalforum.com
I’ll be posting a bigger anouncement about it tomorrow.

Please take a quick moment to register here: http://dvdrentalforum.com/index.php?action=register

Thank you to everyone for your participation and input!

By: JR

JR — Thu, 08 Mar 2007 17:34:04 +0000

Yes! I think a forum would be great. I, too, have not had a movie shipped since Feb. 24th.
It would be great to have the discussions on this topic all together. I have been trying to ascertain how widespread this problem is.

By: Steve

Steve — Thu, 08 Mar 2007 17:29:52 +0000

I would definitely get refunded if I was in this situation. A coupon would not satiate me.

By: Cindi

Cindi — Thu, 08 Mar 2007 17:25:57 +0000

Well Jake, the magic date for me was 2/14 and that was the date that they actually had the nerve to BILL me! Anyway, after THREE weeks, I noticed that my queue had two shipped out today. Definately a breach of contract. And Wesley, thanks for letting us vent! A forum would be great!

By: Jake

Jake — Thu, 08 Mar 2007 15:28:17 +0000

Mike, same here. 2/23 seems to be the magic date when they stopped sending out movies to Total Access users.

No DVDs for 2 weeks, so I signed up for a new account and they shipped out 3 movies the next day.

I am still waiting for those movies on my original account.

By: Mike

Mike — Thu, 08 Mar 2007 08:17:56 +0000

Blockbuster hasn’t sent me any rentals since 02/23/07. I’ve sent them numerous emails to their “customer care.” At first they tried to pacify me with 2 free in store coupons, but now they wont even return my emails. I’m going back to Netflix.

By: david

david — Thu, 08 Mar 2007 03:46:45 +0000

blockbuster online has a BETTER BUSINESS BUREAU link on their website…i got tired of emailing their customer service department. Maybe if more people complained to better business bureau something will be done to correct this “computer glitch.”

By: Olaf

Olaf — Thu, 08 Mar 2007 03:26:24 +0000

Wesley, a forum would be nice if it would help to get these issues fixed.

I have not had any DVDs shipped in 2 weeks now. My neighbor had 3 DVDs shipped today, all of which are in my queue as well and 1 even has a short wait.

I took advantage of their Total Access program, my neighbor did not. It appears that those who did participate in the Total Access program are being discriminated against.

The same thing happened over a 6-weeks period during November and December of last year, though it probably was not as wide-spread as it is now. I was on the 4-out program and never had 4 DVDs out during that period. It took Blockbuster about a week to ship out new DVDs after a return was checked in.