Blu-ray &DVD &Online Video &Video Rental Wes Novack on 25 Sep 2011

My Netflix account is now on hold

On September 19th, I put my Netflix account in an “on hold” status. This is the day that the new Netflix price increases were set to kick in for my account.

With my account in an on hold status, I won’t receive any Netflix service, but more importantly, they won’t receive any of my money, as all billing is halted.

So why did I do it and why am I writing about it? This move is just my little way of protesting their price increases, their poor “justifications” and their anti-customer behaviors. After all, the strongest consumer voice is the wallet.

Interestingly enough, the same day that I put my account on hold, Netflix announced that they were spinning off their DVD & Blu-ray Disc rentals into an entirely separate service dubbed Qwikster.

When I heard that Qwikster would require completely separate billing and queue management, I actually wasn’t that shocked. Netflix has been making dumb decisions and pissing off customers for quite some time now. By now I just expect them to do things that aren’t customer friendly.

I haven’t yet decided on whether I will be fully cancelling my Netflix account or removing the hold to reactivate service. At this point I’m still thinking about it and waiting to see what else the company will (or won’t) do.

In related news, I didn’t receive an email from Netflix regarding the Qwikster spin-off and I didn’t receive the “apology” email from CEO Reed Hastings, maybe because my account is on hold? If so, WTF?

According to rumors online, Netflix could lose up to 1/3 of their subscribers due to the recent fiascos. Is your service with Netflix or Qwikster still active or are you cutting them off?

4 Responses to “My Netflix account is now on hold”

  1. on 25 Sep 2011 at 10:29 PM 1.Clintus said …

    Staying right where I am. Hoping the price increase means more content.

  2. on 26 Sep 2011 at 5:35 PM 2.Grace McCarter (@aliadeta) said …

    Netflix account deleted! I couldn’t afford the price bump, especially since I can watch shows for free on Hulu. Granted there’s not as wide of a selection and I have to deal with commercials, I would rather pay nothing and be able to direct that cash elsewhere(like a hobby).

  3. on 27 Sep 2011 at 2:10 PM 3.Steven Kippel said …

    There really isn’t a price bump if you’re not getting DVDs anyway. They basically just stripped that whole DVD-by-mail service away and signed you up automatically with Qwikster.

    I swear on my last road trip I bought gas as a Qwikster.

  4. on 28 Sep 2011 at 9:58 AM 4.Wesley Novack said …

    @Clintus are you going to be using Netflix + Qwikster?

    @Grace I wonder how many people will really cancel

    @Steve I was getting DVD’s too

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