Problems with Blockbuster Total Access
A while ago, I heard about a pilot program that Blockbuster was running in Colorado. The program allowed Blockbuster online members to exchange the movies they received in the mail with a new rental from a local retail Blockbuster store. The program has since been launched nationwide and been dubbed ‘Blockbuster Total Access’.
According to the Total Access program details, “When you exchange online DVDs at your local BLOCKBUSTER store your next movie is shipped right away, but it may take 1-2 days for the title returned to the store to clear from your queue.“. Hmm is that so? I have found that this is not necessarily the case.
Blockbuster Total Access results
On Tuesday 01/16, I took the movie “Idiocracy” and dropped it in the local postal mail. I then went to a local Blockbuster store and exchanged the movie “Crank” for another instore rental. Both of these movies did not appear as “received” in the Blockbuster online system until today.
In addition, Blockbusters’ claim that “your next movie is shipped right away” doesn’t seem to be accurate. Since I have started using the instore exchange process, my movies seem to be taking longer to ship. Checking my Queue online, I can see that 0 movie(s) have shipped as of this morning. My Queue currently has over 10 movies with a status of “Available”, so a queue movie shortage cannot be the cause of the movies being held behind.
So what’s the deal Blockbuster? Why aren’t you shipping movies “right away” as promised? Is Total Access a scam that helps Blockbuster meet the demands of its’ growing online rental program? Is Blockbuster intentionally delaying the shipment of new movies when online members exchange instore? I do not know, but I am not happy with the delays in shipping my movies. Let me know what you think by replying to this article.