Blockbuster Total Access delayed timeframes
Back on January 18th, I posted about some problems that I was experiencing with the Blockbuster Total Access program. At that time I was seeing some heavy delays on movies being shipping out when a previous movie was exchanged in store at a local Blockbuster. I received a lot of comments on my post and many people agreed that Blockbuster was not shipping out movies “right away” as they had promised. Let’s take a look at their old Total Access program details and then look at the newly updated verbiage.
Previous Blockbuster Total Access Details
“When you exchange online DVDs at your local BLOCKBUSTER store your next movie is shipped right away, but it may take 1-2 days for the title returned to the store to clear from your queue.”
New Blockbuster Total Access Details
“When you exchange online DVDs at your local BLOCKBUSTER store your next movie is shipped within one business day right away, but it may take 2-3 days for the title returned to the store to clear from your Shipped Movies list queue.”
Notice that they have added “one business day” to their “right away” statement and that the 1-2 days timeframe has been changed to “2-3 days” for the title to clear from the queue. Good thing they notified all their customers of this change! Oh wait, they didn’t inform anyone (I got no email). So if you are a Blockbuster Total Access customer that signed up in January, you are probably not receiving the level of service that was initially promised to you.
In my experience, Blockbuster is still taking longer than “one business day right away” to ship out movies after you return in store, but your results may vary. I plan on doing a comprehensive article that compares Blockbuster Total Access and Netflix in the near future, but until then, we can keep waiting on those Blockbuster movies to ship out…